Help Center
Working in Smartsign should be easy and fun. Let us help you if you get stuck. Everyone in our support speaks both Swedish and English.
English & Swedish support:
+46 10 410 77 00
Our phone support is open Monday – Friday, 8 AM - 5 PM (UTC+1)
See exceptional opening hours »
support@smartsign.se
Email your request and our support will get back as soon as possible.
Australian support:
+61 286 620 200
Our phone support is open Monday – Friday, 8 AM - 6 PM
+46 10 410 77 00
After hours.
Free online training
All our customers have access to our free training sessions.
BOOK TRAINING »
Instructional videos
Learn at your own pace with instructional videos that show step by step. SEE OUR INSTRUCTIONAL VIDEOS »
Manuals
We've collected all technical information about our products in one place.
TO SMARTSIGN DOCS »
Compatible screens
See a list of compatible screens from our screen manufacturing partners.
FIND COMPATIBLE SCREENS »
Installation guides
A collection of useful guides to help you get an easy start in Smartsign.
TO THE INSTALLATION GUIDES »
Server status
See what the current status looks like on our server.
TO THE STATUS PAGE »
Submit a request:
- Customer-ID (#XXXXX) can be found in the gray bar at the bottom of the Smartsign tool
- Read about how Smartsign processes your personal data
TeamViewer makes it easier.
When you are in contact with our support you may need to download TeamViewer.
This program is used by our support to resolve your problems remotely
Get more out of Smartsign.
Tailored training
Book a personal training that we completely adapt to your needs and prior knowledge.
Request a tailored training »
Customized screen design
Our experts help you create a layout adapted to the needs of the business you work in. I would like some help with design »
Optional features & extensions
Make your solution even more complete with our optional features and extensions. See all the options »
Shortcuts:
Smartsign Cloud (EU)
Sign in to Smartsign Cloud.
Smartsign Cloud (AU)
Sign in to Smartsign Cloud.
License Portal
Get an overview of your licenses.
Server status
See current status on our server.
Launched updates
Read about our latest releases.
Publisher Guide
Manual for publishing users.
Admin Guide
Manual for administrators.
Setup of licenses
Instructions for new customers.
Player installations
Installations guides for players.
Server installations
Guide for on-premises.
Smartsign Sync
Syncronizing folders.
Compatible screens
See a list of compatible screens.
Exeptional opening hours.
2022:
Epiphany, January 6th – closed
Internal education, January 10 – 11th – closed
Do you have tips on improvements in the product? Please send them to us »
Support and training
Working in Smartsign Display Manager should be easy and enjoyable. Let us help you if you get stuck. Everyone in our support team speaks both Swedish and English. When you are in contact with our support function you may need to download the TeamViewer program. This program is used by our support staff to resolve your problems remotely.
Swedish and English support
Australian support
Support portal
You can also use our support ticket system at support.smartsign.se.
FAQs
You can find answers to common technical questions at our support portal.
Exceptional opening hours 2021:
Christmas Day, December 24 – closed
New Years Eve, December 31 – closed
Exceptional opening hours 2022:
Twelfth Day, January 6 – closed
Free online training
Learn more about Smartsign Display Manager
When you become a customer of ours, you have access to our free online training courses in Smartsign Display Manager, where you learn the basics about how to use the platform.
