FAQ

Support – FAQ

The answers to this FAQ refer to Smartsign V10.1

Local weather forecast is an eye magnet for the screen visitor. Smartsign 10 automatically locates your screen geographically by using your IP Network address. However, depending on applied network policies this might mismatch with your true location in an extend that you might want to correct it.

To do this navigate to MANAGEMENT > PLAYER and choose the player you want to edit. Once chosen, press the green VIEW button and navigate to the SETTINGS TAB. Choose GEOLOCATION in the DropDownList.

You can fill in country and city as plain text but you can also use coordinates provided by GOOGLE MAPS to pin your geographical location.
You are welcome to contact Smartsign Support if you need help with this configuration.

Some of the standard screen layouts feature RSS feeds. To change the RSS feed simply book the RSS feed of your choice by following these steps:

  1. Navigate to PUBLISH > SCREENS and make sure you are in CALENDAR view (Drop Down List Top Right)
  2. Choose the Tree View Icon to display the Layer Drop Down List (Middle Icon Top Left)
  3. Select the NEWS Layer in the Drop Down List
  4. Select one or more of the screens you want to publish the RSS FEED on (Only screens that feature a layout with NEWS Layer are displayed)
  5. Click on NEW BOOKING to start the 4 Step booking guide. In step 1 you have the chancec to select all screens that your booking shall apply to. In Step 2 you add the RSS booking. Click on RSS and select ADD RSS FEED to book an RSS URL. Put in the RSS URL in the POP UP WINDOW and click on CREATE to add it to the playlist.
  6. Follow even step 3 and 4 as usual to finish your RSS booking.

In case you want to change RSS FEEDS on a custom build screen layout please contact your IT department or our support team to find out how to do in your custom build environment.

To register screens is essential to be able to use Smartsign with all its features.
After you have logged in to Smartsign Display Manager navigate to MANAGEMENT > REGISTER SCREEN. Here you find a textbox to put in the registration code displayed on the screen.
In case you have not yet configured your screen please click on the WEB LINK below the textbox to access the latest manuals and software for all player and screen technologies we support for your chosen system.

In case you experience problems or need guiding during the installation process please contact your IT department or Smartsign Support team.

In the 3rd step you can generate a password or decide to put in a custom password for the user. This option is most suitable if you install Smartsign in your own server environment and you have not set up an SNMT service for Smartsign.
Done!

The quickest and easiest way to create a playlist is to use the Quick Publish function. However, the Calender function offer more options for customization.

Quick Publish

  1. Click on PUBLISH > SCREEN
  2. Check that Quick Publish VIEW is selected in the DROP DOWN LIST Top Right. If it is not selected, select it.
  3. Choose the screen you want to publish to.
  4. Click on NEW BOOKING (DOWN RIGHT) to open a new playlist or add media to an existing one by DRAG&DROP or by clicking on ADD MEDIA. From here you can select from several media sources.
  5. Optional: To name or customize playtime for the playlist click on SETTINGS in the header section of the respective playlist.

Calendar

  1. Click on PUBLISH > SCREEN
  2. Check that CALENDAR VIEW is selected in the DROP DOWN LIST Top Right. If it is not selected, select it.
  3. Choose the screen you want to publish to.
  4. Click on NEW BOOKING (DOWN RIGHT) to open a new playlist or add media to an existing playlist by clicking on the booking and select EDIT.
  5. Now you need to follow a 4-STEP guide. You can follow your progress by the highlighted steps on top of the calendar. In STEP 1, select all the screens you want to publish on. Click NEXT when done.
  6. STEP 2: Add files to the playlist by DRAG AND DROP or by clicking on ADD MEDIA. From here you can select from several media sources. After you have added media you can select each media file in the playlist and customize playtime, viewing mode and other settings for the selected media file. Click NEXT when done.
  7. STEP 3: Schedule your booking and customize for Dates, Days of Week, Daytime etc. Proceed to step 4 when done.
  8. STEP4: Name your booking and add a description that helps you and your organization to administrate the booking in the future. Optionally you can set priority and status to your booking. Select PUBLISH when done. Now your Playlist is created and published.

To register a new user please do as follows:

Navigate to MANAGEMENT > USERS and click on CREATE NEW (bottom right). By this you start a guide to set up a new user.

At first, please chose the user profile and select the group of users that the new account shall belong to. Continue in step 2 by adding the users E-Mail address.

(The new user needs a valid e-mail address to be able to receive the password). You can uncheck the automatic setting to customize the user name and details if needed.
In the 3rd step you can generate a password or decide to put in a custom password for the user. This option is most suitable if you install Smartsign in your own server environment and you have not set up an SNMT service for Smartsign.
Done!

Adding files to the media library is the most convenient way to provide publishers with contents. The advantages are that you use the same copy of a media file wherever you publish it and do not need to keep trace of this file on multiple playlists or channels. Additionally, the file is at the publishers’ fingertips when needed and so potentially saves time in the publishing process.

To add files to the media library is as easy as this:

  1. Once you logged in on Smartsign Display Manager, click on CONTENTS in the Menu Bar.
  2. Navigate to the folder that you want to upload media to or create a new one by clicking on NEW FOLDER. (Depending on your user rights and group policy you might not be able to add media to all available folder. Contact your Site Admin for further information)
  3. Once you have accessed the folder of your choice you can create subfolders, upload media files, add channels or URL bookings by using the Task Buttons on the Lower Taskbar of the web interface.

To change the interface language for your user account please click on your user name in the menu bar (Top Right). Navigate to the DETAILS tab.

Here you get the opportunity to select a different language from the Drop Down List. Click on SAVE (Bottom Right) to save the setting. You might need to refresh your web browser window (Press F5) to apply the changes for the current session.

Using templates is a well-used feature in Smartsign. However, the graphic result is not always as expected due to technical restrictions. That’s why the first design rule is to keep it simple and the second one is to keep to standards. Please be aware that the results can be different in case you use an ‘On Premise’ version of Smartsign. Additionally, PowerPoint is a Microsoft product and we cannot provide support for this program or take any responsibility for the results and functions of this software. All we can do is a BEST EFFORT.

To produce a TEMPLATE you will need to use Microsoft Power Point and to follow these steps:

  1. Open a Power Point session and create a new presentation.
  2. Remove the existing text boxes in the slide that is created by default
  3. Add textboxes and fill them with example text. When formatting text, only use selections that are available in the dropdown lists. If you customize settings to much you increase the risk of a bad / unwanted result.
  4. Add an example picture to your layout if you wish to do so.
  5. When you are done with your layout design, choose the function SAVE AS and choose the template format (.POTX) name your template, and save it to your file repository or computer.
  6. Log into Smartsign Display Manger and choose CONTENTS. Navigate to the folder that shall contain your template and choose UPLOAD FILE.
  7. Select the .potx file you created recently and upload it to the media library. It will be transformed into a template.
  8. Create or open a playlist as usual and add the template by choosing ADD CONTENT FROM MEDIA LIBRARY. Select your template. When marking the template in the playlist you will now be able to edit the template contents from within the playlist. Do not forget to finish all 4 steps in the booking guide to save and publish your changes.

The following media formats can be published in Smartsign. However, some of the formats can be published with “On Premise” installations only and/or are limited by the used player technology.

Images

  • jpg, jpeg, png, gif, bmp, tif

Templates

  • wgt – HTML Widgets

Documents and MS Office

  • ppt, pptx, pps, ppsx
  • xls, xlsx
  • doc, docx
  • pdf

Movie, Sound and Flash

  • mpg, mpeg, mpeg1, mpeg2, mpeg4, mp2, mp4
  • wmv, avi, vob, mkv, mov, flv
  • aac, ac3, flac, mp3, ogg, wav, wma, xm
  • swf
  • http, rtsp – video stream

WEB and RSS

  • http, https
  • RSS, xml
  • Video Stream

Some of the standard screen layouts feature NEWS feeds. To change the NEWS feed simply book the RSS feed of your choice by following these steps:

  1. Navigate to PUBLISH > SCREENS and make sure you are in CALENDAR view (Drop Down List Top Right)
  2. Choose the Tree View Icon to display the Layer Drop Down List (Middle Icon Top Left)
  3. Select the NEWS Layer in the Drop Down List
  4. Select one or more of the screens you want to publish the TWITTER FEED on (Only screens that feature a layout with NEWS Layer are displayed)
  5. Click on NEW BOOKING to start the 4 Step booking guide. In step 1 you have the chance to select all screens that your booking shall apply to. In Step 2 you add the TWITTER booking. Click on ADD RSS and select ADD TWITTER FEED to book a TWITTER URL. Put in the TWITTER URL in the POP UP WINDOW and click on CREATE to add it to the playlist.
  6. Follow even step 3 and 4 as usual to finish your TWITTER booking.

In case you want to change TWITTER FEEDS on a custom build screen layout please contact your IT department or our support team to find out how to do in your custom build environment.

When you have a cloud account you are eligible for support automatically. To be eligible for support for your ON PREMISE SERVER installation you will need to have a valid SMSUP license for each of your PLAYER licenses.

We offer support for one version backwards from the latest Release version. In case you have an older version and a valid SMSUP we kindly ask you to upgrade to the latest version. Please contact our support for new software versions and License upgrades.

How to contact support:

You can send emails to our support 24/7 to support@smartsign.se

You can call our customer service from 8:00 – 17:00 CET on Phone +46 10 410 77 00 (Choose 1 for sales related questions or 2 for technical questions in the voice menu)